We, as a family, have been going to Eye Design for the best part of 20 years, with our youngest receiving his first pair of glasses at the age of 4. It is a family business, and, as such, provides a very personal service, fully professional from the receptionists to the optometrists and final fitting, with very high standards, yet also attentive to the needs of the individual. Nothing is too much trouble, even to the extent of sending contact lenses to our son at Manchester University and getting sunglasses needed in a hurry couriered at no extra charge. We have recommended Eye Design to several of our friends and family, and hope to continue to enjoy their services for many years to come.
I have been going to Eye Design for over ten years and have always found them most helpful, efficient and friendly. When choosing the frames for one’s new spectacles, they will always advise you but never pressurise you to have the most expensive! Any small problems between annual eye-tests are always dealt with in the best possible way. All the staff are very friendly and the shop always looks neat and tidy with fresh flowers on the front desk. It is so nice to have an independent optician in the High Street and I would thoroughly recommend them.
Eye design is the place I trust for all my optical needs. The staff are always kind, helpful and professional providing excellent service and advice. Their selection of eyewear (spectacles?) includes all styles and price ranges. I always feel as a valued customer when seeking advice on what suits my needs best.
I am delighted to send the following to you.
The whole team at Eye Design are dedicated to providing optical treatments of the highest standards.
They have looked after the eye care needs of myself and my 4 children for the last 20+years.
There is always a friendly welcome and nothing is too much trouble.
I cannot recommend them highly enough.
Dear Anil, Jay, Sue, Jo and the rest of the brilliant Eye Design team,
What can I say? All sorts spring to mind but are probably superfluous and are merely dressing and don’t convey what I feel about you all.
Let me say this, I have been a customer with you (certainly with Anil) for the best part of 25 years since you opened your doors for the 1st time. My 3 boys, my wife Barbara and myself would not entrust our eye care to anyone else and would have no hesitation in recommending you all to any one that asks.
You may not be the cheapest, but I firmly believe that you get what you pay for in this life and nothing is too much trouble or is ever an inconvenience and you have supplied me with quality specs and prescription sunnies for all this time.
You have helped me out of a hole several times when I have managed to damage my specs without fuss or drama. Thank you just isn’t enough.
You are all incredibly helpful and kind and the banter in the shop is always easy and puts customers at ease.
In conclusion I will sum your practice up by saying you have the customer service others can only hope to achieve and I would come to work for you in an instant. Should you ever require my own customer service skills you know where I can be found.
Over the years you have become friends. Thank you.
I have been using ‘Eye Design’ since they first opened some 25 years ago. They have always been the leaders in the latest technology for eye health and examination and for me, someone who has a ‘heavy prescription’, they are the experts in sourcing the thinnest and best lenses that are available at that very moment in time and in the unlikely event that you are unhappy, the Owner Management Team of Anil and Jay resolve the issue quickly and without drama- If you want the best, this is really your only option
When I found Eye Design almost 10 years ago, I knew I was in safe hands. My prescription was a little complicated, so even a small discrepancy in the finished glasses would give me problems. I began searching for another optician when several opticians I had gone to kept getting my prescription wrong. What you get with Eye Design is quality and attention to detail. This is in addition to the great selection of frames and exceptional customer service from the team. I am grateful that I found them 10 years ago and will be with them for much longer. They are a true gem.